5.7 Logistics
Explanation
Once a product or service is sold, whether direct to a customer or to a channel of distribution, it must be delivered to them.
If your offering is a product, describe your ability to inventory, ship, warehouse and deliver product when and where needed.
If your offering is a service, describe your ability to deliver the service when and where needed and especially how you handle peak demands.
Factors to consider:
Access to transportation
Use of transportation services versus in-house service
Size of offering
Fragility of offering
Delivery time expectations of customer
Alternative methods of delivery
Offering availability when ordered
Warehouse locations and space
Implications of late or lost deliveries
Delivery prices part of offering price or additional
Requirement for insurance
Sample from CitiLoc, Inc.
For the most part, our service consists of making the data base and its search tools available to the customer. This is all done through our web site and does not require any intervention by our personnel.
For advanced city subscribers we will distribute a quarterly report via e-mail.
For advanced business customers there will be e-mail communication to request and deliver customized city reports.
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